Regulatory & Complaints

C. J. Coleman & Company Ltd, Trading as “C J Coleman”

Registered in England at;

Portsoken House,
155 Minories,
London,
EC3N 1BT .

Registration No. 1135419.

Authorised and regulated by the Financial Conduct Authority, Firms Registration Number: 308201

Details may be checked on the FCA register: https://register.fca.org.uk/ or by telephone on;

Within the UK:        0800 111 6768 (Freephone)
Outside the UK:      +44 (0)20 7066 1000

If you are an intermediary and would like to trade with us then please complete the following Intermediary Application.

Link to Terms of Business in repect of UK Direct Clients

Intermediary Application

If you are an insurance intermediary seeking to establish a business relationship with C J Coleman, please complete our online intermediary questionnaire here: http://www.cjcoleman.com/intermediaryquestionnaire

Lloyd's requires some overseas intermediaries to be approved or recorded by Lloyd's before they do business with Lloyd's underwriters. For more details please visit: http://www.lloyds.com/the-market/i-am-a/open-market-correspondents or contact our Compliance Department for further advice. 

FATCA

C J Coleman is fully committed to transacting business in accordance with the US Federal law, FATCA, which became effective 1st July 2014.  For a copy of our W-8IMY form or for any other matters relating to FATCA, please contact our Compliance Department, details below.

Complaints

It is always Coleman’s intention to provide you with a good quality service and to treat you fairly. However, if you have any questions or concerns about your policy or the handling of a claim you should, in the first instance, contact:

Compliance Department
C. J. Coleman & Company Limited
Portsoken House
155 Minories
London, EC3N 1BT
United Kingdom

By e-mail: compliance@cjcoleman.com

By ‘phone: +44 (0)20 74882211

In the event that you remain dissatisfied and wish to make a complaint, it may be possible in certain circumstances if insured by Underwriters at Lloyd's for you to refer the matter to the Complaints team at Lloyd's.

Their address is:

Complaints
Lloyd's
One Lime Street
London EC3M 7HA

Tel No: 020 7327 5693
Fax No: 020 7327 5225
E-mail:Complaints@lloyds.com
Website:www.lloyds.com/complaints

Details of Lloyd's complaints procedures are set out in a leaflet "Your Complaint - How We Can Help" available at www.lloyds.com/complaints and are also available from the above address.

If you remain dissatisfied after Coleman's and/or Lloyd's has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service.

The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk

Guidance For The Insurance Act 2015

The Insurance Act 2015 has come into effect 12th August 2016 in the U.K. For our guidance, please click here:

©2016 C. J. Coleman & Company Limited. All rights reserved.